Resi

We invite you to read to the end to learn about the steps and conditions for optimal delivery of the package.

We at Khloèfemme work for your happiness! If for some reason you are not fully satisfied with your purchase, you can return one or more items (within 14 days from the delivery date, including holidays) and receive a refund equal to the price of the returned products, or an exchange.

We would like to specify that the products intended to be returned must not have been used and the return must respect the expected deadlines.

Please note: refunds can only be made for orders placed within the site.
Orders placed through other channels - Whatsapp, chat, email - enjoy the right of return (always in compliance with the conditions indicated here) but not of refund. The same applies to orders relating to items not present on the site and requested specifically for the customer from the various manufacturing companies.

In all cases (purchase via site/purchase off site) the return shipping costs and customs duties/costs for the return/exchange are at your expense and cannot be refunded (as required by the law).

It is possible to exchange the items purchased for other products. The terms and instructions on the right of withdrawal, pursuant to Legislative Decree no. 21/2014, art.49, paragraph 4, are published on the "Terms and Conditions of Sale" page. Below you will find a brief operational explanation, which does not replace the full acceptance of what is reported on the "Terms and Conditions of Sale" page.

We at Khloèfemme want to make any of your operations easy, therefore we believe it is appropriate to give you the directives so as not to compromise the serenity of the relationship with you, the customer.

Take care when trying on your purchased product: in the event of damage, missing or damaged original hanging labels, the item will be considered irremediably depreciated and unsellable and, for this reason, with a value of 0.00 euros.

Other precautions to take are:

  1. We do not accept returned items that are not in the same condition you received them. By this we mean: they cannot be processed, used or altered in color, fragrance and structure. It must also not have been washed, ironed or treated in any way. There must be no perceptible odors such as sweating, perfumes, smoke or anything else.
  2. Upon receipt of the package, each item will contain a security seal which guarantees its previous non-use. If the seal is missing, it will not be possible to make a return.
  3. The right of return applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased.
    We also ask you to respect the deadlines for communicating and returning the return. That is to say:
    • The package with your return must be physically delivered to the courier within 14 days (including holidays) from the delivery date. This implies that the return request must be made within the same time frame. For greater clarity, we remind you here that the return shipping costs are your responsibility.
    • The package with your return must arrive at our warehouses within 14 days from your shipping date. We suggest using an express courier and insuring the shipment: it will protect you from inconveniences such as delays and losses. Go to the paragraph dedicated to the scheduled collection service to find out how to use this service instead.

Important: the package containing the return travels at your cost and responsibility. We cannot therefore be responsible for any loss, damage due to bad packaging or delays in delivery.

Keep in mind that:

The terms indicated above also apply to items purchased on sale, which you can easily return with the same precautions and conditions.

ATTENTION:

The package must be delivered to:

Khloefemme.com
Via S.Gaspar Bertone 5/7
95030 Tremestieri Etneo
Italy

Packages not delivered to the point of sale will not be collected at the post office.

Scheduled collection: what does this service consist of?

If you decide not to send the return independently, you can rely on our scheduled collection service: in this case the customer will be relieved of any responsibility for delays or losses and management times will be speeded up.

By choosing the scheduled collection service, we will send one of our couriers to collect the return, on a day agreed in advance and always within the return deadlines.
The scheduled collection request must be formalized via email to info+resi@khloefemme.com or by writing to the WhatsApp number +39 375 5711815.
The cost of the scheduled collection service varies; it will be the task of our customer service to estimate the expense to the Consumer who will have to confirm that they subscribe to the service.

How does the refund work?

As soon as we have examined the products returned by you, you will be refunded through the same payment method you used for the purchase and in the shortest possible time.

That is to say:
  • credit to your credit card (if you paid by credit card)
  • bank transfer (if you paid by bank transfer or cash on delivery)
  • Paypal credit (if you paid with Paypal) in the shortest time possible.
You can choose to get a shopping voucher instead of a refund.

In order not to undermine mutual trust and allow us to provide you with an excellent service, we ask you to respect the conditions listed so far, which are actually very simple. If you have problems with creating the return request, or doubts of any kind, we are here to help you: do not hesitate to contact us!

Failure to comply with the conditions listed above forces us, unfortunately, to refuse your return and, if you wish, return the items in question to you at your expense.

Thanks for your attention and happy shopping with Khloèfemme!