We invite you to read until the end to find out the steps and conditions for an optimal return of the package.
We at Khloèfemme want to guarantee your complete satisfaction.
If for some reason you are not fully satisfied with your purchase, you can return one or more items (within 14 days from the delivery date, including holidays) and receive a refund equal to the price of returned products, or a change.
We would like to specify from the beginning that the products intended to be returned must not have been used and the return must comply with the scheduled timing.
Please note: reimbursement can only be made for orders placed within the site.
Orders placed through other channels - Whatsapp, chat, email - have the right to return (always subject to the conditions indicated here) but not to reimbursement. The same applies to orders relating to items not present on the site and specifically requested for the client to the various manufacturers.
In all cases (purchase via site /extra site purchase) the return shipping costs and customs duties/costs for the return/exchange are at your charge and can not be reimbursed (as required by law).
You can change the items purchased with other products. The terms and instructions on the Right of withdrawal, pursuant to Legislative Decree no. 21/2014, art.49, paragraph 4, are published on the page "Terms and Conditions of Sale". Below you will find a brief operational explanation, which does not replace the full acceptance of what is shown on the page "Terms and Conditions of Sale".
We at Khloèfemme want to make any of your operations easy, so we believe it is useful to give you the guidelines so as not to compromise the serenity of the relationship with you, client.
Take care when trying out your purchased product: in case of damage, missing or damaged original pending labels, the item will be considered irremediably depreciated and unsellable and, for this reason, with a value of € 0.00.
Other precautions to be taken are:
1) We do not accept returned items that are not in the same condition as you received them. By this we mean: they can not be worked, used or altered in coloring, fragrance and structure. They must not have been washed, ironed or treated in any way. No odors such as sweating, perfumes, smoke or anything else should be perceivable.
2) When you receive the package, make sure that the security seal, all the labels, in fabric or pendants, are perfectly intact and present. If something should be missing, we kindly ask you to notify us immediately and not at a later time
3) The right of return applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product
We also ask you to respect the timing for the communication and return of the item. That is:
- The package with your return must be physically given to the carrier within 14 days (including holidays) from the delivery date. This implies that the return request must be made within the same time frame. For greater clarity, we remind you here that the return shipping costs are at your expense.
- In order for your return to be successful within the time allowed, we advise you to use an express courier and to ensure the shipment, this will protect you from inconveniences such as delays and losses. PLEASE NOTE: our public postal service is subject to continuous delays on deliveries and failed delivery failures, we advise you not to send with the postal service in order not to incur in unpleasant incidents and correctly carry out your return. We also remind you that the package with your return must reach our warehouses within 14 days from the date of shipment. The best choice is to use an express courier.
Important: the package containing the return travels at your cost and your responsibility. We can not therefore be responsible for any loss, damage due to bad packaging and delays in delivery.
Keep in mind that:
The conditions described up to now also apply to items purchased on sale, which you can safely return with the same precautions and conditions.
The package must be delivered at:
Via Costarelli, 8
Parcels not delivered at the point of sale will not be collected at the post office.
How is the refund?
As soon as we have reviewed the returned products, you will be reimbursed via the same payment method that you used for the purchase and in the shortest possible time.
- credit card credit (if you paid by credit card)
- bank transfer (if you paid by bank transfer or cash on delivery)
- Paypal credit (if you paid with Paypal) in the shortest possible time.
You can choose to get a Voucher instead of a refund.
In order not to undermine our mutual trust and allow us to make you an excellent service, we ask you to respect the conditions listed above, which are actually very simple. If you have problems with the creation of the return request, perplexities of various kinds, we are here to help you: do not hesitate to contact us!
Failure to comply with the aforementioned conditions forces us, unfortunately, to refuse your return and, if it is your wish, return the items in question to you.
Thanks for your attention and good shopping with Khloèfemme!