Welcome to the section dedicated to information on shipping, delivery, and order management made on www.khloefemme.com.

📦 What does each shipment include?

Each order contains:

  • The purchased products

  • Transport document and invoice (on request)

  • Any customs documentation (for Extra-EU shipments)

  • Informational or promotional material, if available

🌍 Where we ship

We ship exclusively to the countries indicated during checkout.
⚠️ Orders to unsupported destinations are automatically canceled.

🚛 Couriers used

We use reliable couriers to ensure traceable and fast deliveries:

  • Italy: GLS, TNT, InPost

  • Pickup points: InPost

  • International: FedEx, DHL

The courier is selected based on the destination and logistical availability.

⏱️ Estimated delivery times

Destination Estimated time
Italy - Standard 2 – 6 working days
Italy - Pickup points up to 10 business days
EU (Europe) 3 – 7 business days
Non-EU 5 – 15 business days

Note: times may vary due to external causes (customs, bad weather, holidays).

💸 Shipping costs

Costs are automatically calculated at checkout based on:

  • Destination

  • Package weight and dimensions

  • Selected delivery method

🎁 Free shipping

Destination Free shipping from
Pickup points Orders over €100
Italy Orders over €200
International Not available

⚠️ Thresholds may vary during promotions or seasonal sales.

🚫 Customs duties and local taxes

For extra-EU shipments:

  • Duties and taxes are NOT included in the final price

  • May be required upon delivery by local customs authorities

🔗 Learn more in our Taxes and Customs Duties section

💵 Cash on delivery (Italy)

Available only for orders shipped within Italy:

  • It involves a small surcharge (visible at checkout)

  • In case of Returns, the refund is made via bank transfer

📦 Non-delivery or incorrect address

In case of delivery problems:

  • The order can be returned or put in storage

  • Any storage or redelivery costs are the responsibility of the Customer

🔄 Right of Returns

You have the right to withdraw within 14 days of receipt.
🔗 More info on Returns & Refunds

❗ Important information

  • Khloefemme is not responsible for delays caused by couriers, customs, or extraordinary events

  • Small differences between online images and received products do not constitute a defect

📩 For any questions, visit the Contact page