Welcome to the section dedicated to information on shipping, delivery, and order management placed on www.khloefemme.com.

📦 What does each shipment include?

Each order contains:

  • Purchased products

  • Transport document and invoice (on request)

  • Any customs documentation (for Non-EU shipments)

  • Informational or promotional material, if available

🌍 Where we ship

We ship exclusively to the countries indicated during checkout.
⚠️ Orders to unsupported destinations are automatically canceled.

🚛 Couriers used

We use reliable couriers to ensure traceable and fast deliveries:

  • Italy: GLS, TNT, InPost

  • Pickup points: InPost

  • International: FedEx, DHL

The courier is selected based on the destination and logistical availability.

⏱️ Estimated delivery times

Destination Estimated time
Italy - Standard 2 – 6 business days
Italy - Pickup points up to 10 business days
EU (Europe) 7 – 10 business days
Non-EU 5 – 15 business days

Note: times may vary due to external causes (customs, bad weather, holidays).

💸 Shipping costs

Shipping costs are automatically calculated at checkout based on:

  • Destination

  • Package weight and dimensions

  • Selected delivery method

🎁 Free shipping

Destination Free shipping from
Pickup points Orders over €100
Italy Orders over €200
International Not available

⚠️ Thresholds may vary during promotions or seasonal sales.

🚫 Customs duties and local taxes

For extra-EU shipments:

  • Duties and taxes are NOT included in the final price

  • May be required upon delivery by local customs authorities

🔗 Learn more in our Taxes and Customs Duties section

💵 Cash on delivery (Italy)

Available only for orders shipped within Italy:

  • It involves a small surcharge (visible at checkout)

  • In case of return, the refund is made via bank transfer

📦 Failed delivery or incorrect address

In case of delivery issues:

  • The order can be returned or put in storage

  • Any storage or redelivery costs are the Customer's responsibility

🔄 Right of withdrawal

You have the right to withdraw within 14 days of receipt.
🔗 More info on Returns & Refunds

❗ Important information

  • Khloefemme is not responsible for delays caused by couriers, customs, or extraordinary events

  • Small differences between online images and received products do not constitute a defect

  • Check that the package is not damaged, shows no signs of tampering, and that there is no adhesive tape other than the one with the Khloefemme brand. Otherwise, refuse delivery and promptly contact our customer service.

📩 For any questions, visit the Contact page