The offer and sale of products made through the site www.khloefemme.com are governed by these General Conditions of Sale. The Customer is required to read them carefully before proceeding with the order submission. Submitting the order implies full knowledge and express acceptance of them.

1.1 These General Conditions govern the sale of goods made online through the site www.khloefemme.com (hereinafter the "Site") by the company Kensington Fashion S.R.L..

1.2 Products can only be purchased and delivered in the countries indicated during the purchase process. Orders with different destinations will be automatically rejected.

2.1 Products are sold by Kensington Fashion S.R.L., with registered office at via Costarelli 8, 95129 Catania (CT), VAT number 04203940871 (hereinafter also "Seller").

2.2 Only adult Customers may purchase. The Customer guarantees, at the time of the order, that they are at least 18 years old and have the legal capacity to enter into contracts.

2.3 It is forbidden to provide false or fictitious data. The Seller reserves the right to take action against any violation to protect itself and consumers.

2.4 The Customer is responsible for the accuracy of the data provided. The Seller is exempt from any liability in case of incorrect issuance of tax documentation.

3.1 The contract is considered concluded when the Seller receives the order duly completed by the Customer and confirms its acceptance via email.

3.2 The order will contain:

• Reference to these General Conditions;
• Description, images, and price of the products;
• Available payment methods;
• Shipping costs and methods;
• Information on the right of withdrawal;
• Times and methods for returns.

3.3 The Seller is not responsible for any color differences of the products due to the Customer's monitor.

3.4 The language available to conclude the contract is Italian; the applicable law is Italian law.

4.1 Once the order is received, the Seller sends a confirmation email containing the summary.

4.2 The Seller reserves the right to request additional information or to refuse incomplete, incorrect, or unreliable orders. In such cases, the contract is considered not concluded and any authorized amount will be reversed.

5.1 All prices are expressed in Euro and include VAT, unless otherwise indicated. Prices may vary without notice: the prices published at the time of the order are binding.

5.2 Prices do not include customs duties and local taxes for shipments outside the European Union, which remain the responsibility of the Customer.

6.1 Credit cards and prepaid cards

We accept payments with credit cards and prepaid cards (e.g., PostePay) through secure platforms, with no additional cost on the product price or shipping fees. The Customer guarantees to be the holder of the card used for the purchase.

The order amount is charged immediately at the time of the order.
Credit card data is managed directly by the payment service provider through a secure encrypted protocol; neither the site nor the Seller can access or store such information.

6.2 PayPal

PayPal allows you to make payments securely, immediately, and protected. You can pay:

• with a PayPal account;
• with credit or prepaid card without registration;
• in 3 monthly installments without interest for eligible purchases (subject to approval of the “Pay in 3 installments” service).

All payments are made through an encrypted platform. In case of refund or withdrawal, the amount will be credited back to the same payment method within 14 days of receipt of the return by the Seller, as required by current regulations.
 PayPal also offers purchase protection for registered customers.
 For more information, see the updated terms at www.paypal.com.

6.3 Scalapay

If you choose Scalapay as the payment method, you receive your order immediately and pay in 3 installments. Please note that the installments will be transferred to Scalapay IP S.p.A., a Payment Institution registered in the Payment Institutions Register (no. 36018.0) and supervised by the Bank of Italy, with registered office at Via Meravigli 2, 20123 Milan, VAT number 06078740484.
 You expressly authorize this transfer at the time of choosing the payment method.

For more information, visit the official website: www.scalapay.com

6.4 Cash on delivery (Italy only)

Cash on delivery payment is available exclusively for orders shipped within Italy, with no limit, except for different current regulations on cash payment limits. The service is subject to an additional fee, indicated during the purchase process.

In case of return with payment made by cash on delivery, the refund will be made via bank transfer. The Customer must provide their IBAN details to customer service.

7.1 Each shipment contains

• Ordered products;
• Transport document and invoice (available upon request);
• Any customs documentation;
• Informational and promotional material, if available.

8.1 Orders Already Paid

Orders that have been properly completed and for which payment has already been made cannot be canceled. Once the order confirmation is received by email, the sales contract is considered finalized pursuant to art. 3 of these General Conditions.

The Customer who wishes to cancel the purchase may only exercise the right of withdrawal, within the terms and conditions provided by current legislation and these General Conditions (point 9), after receiving the product.

8.2 Orders Not Yet Paid

For orders not yet paid, cancellation can only be requested by promptly contacting Customer Service via WhatsApp at the number +39 375 571 1815.

The request must be sent immediately after placing the order. The Seller does not guarantee cancellation if the order has already been processed for preparation or shipment.

9.1 Timing

The Customer has the right to withdraw from the contract within 14 days from the receipt of the purchased products.

9.2 Return Request Procedure

The return must be requested by contacting our customer service through the official channels indicated in the "Contacts" section.

9.3 Return Options

The Customer can choose from the following return methods:

• Self-shipping of the return, at your own risk and expense. If the product is lost or damaged during transport, the refund will not be issued;
• Request a scheduled pickup by the courier (upon estimate, based on availability);
• Request a return label for drop-off at a collection point (upon estimate, based on availability in the area).

9.4 Return Conditions

The product must be intact, unused, complete with the original packaging, and returned within 14 days from the communication of withdrawal.

9.5 Refund

If the right of withdrawal is exercised correctly, the Customer may choose between:

• Receive a refund equal to the value of the returned products (excluding initial shipping costs, if incurred);
• Request a voucher of equal value, usable within six (6) months from the date of issue.

The refund will be processed within fourteen (14) days from the receipt of the return by the Seller. The time it takes for the credit to appear depends solely on the Customer's banking system.

The voucher is personal, divisible, and cumulative.

9.6 Shipping costs

Initial shipping costs remain the responsibility of the Customer, except for errors attributable to the Seller.

The Seller is responsible for any non-conformity defects of the products pursuant to articles 128 and following of the Consumer Code (Legislative Decree 206/2005).

The Customer who purchases as a Consumer is entitled to a 24-month legal warranty, provided that:

• The defect must appear within 24 months from the delivery date;
• The defect must be reported within 2 months of discovery;
• The report must be sent to the email address info@khloefemme.com or through customer service at the contacts indicated in the “Contacts” section.

Warranty processing times may vary depending on the nature of the product and the technical times required by manufacturers or distributors.
If the request is accepted, the Customer may request free repair, replacement, price reduction, or contract termination, as provided by current legislation.

Return shipping costs for defective products are borne by the Seller.

For assistance and information, you can contact customer service via:

• Landline phone (customer service): +39 095 9518726 / +39 095 8184957
• WhatsApp (messages only): +39 375 5711815
• Email (average response time 5 days): info@khloefemme.com

All communications will be sent by email to the address provided during registration. The Customer is responsible for its validity and accuracy.

These Conditions are governed by Italian law. In case of disputes:

• If the Customer is a consumer: jurisdiction of the Customer’s residence or, at their choice, Catania;
• If the Customer is a professional: exclusive jurisdiction of Catania.

In case of dispute, the Customer residing in the European Union can access the European online dispute resolution platform (ODR), available at the following link: https://ec.europa.eu/consumers/odr/

These General Conditions may be updated at any time. The version published at the time of purchase shall prevail.

Privacy Policy pursuant to art. 13 of EU Regulation 2016/679 (GDPR) and Legislative Decree 196/2003 as amended by Legislative Decree 101/2018.
 (see separate section for full text)