Your frequently asked questions
FAQ
A small guide on how to make your purchases with peace of mind on Khloè: orders, shipments, and returns. Remember that you can contact us whenever you want to learn more!
ORDERS
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Browse our website using the many filters available to find your favorite items or use the search bar if you already have a specific product code. You can also add items to the cart from the catalog preview thanks to the "Quick Purchase" option. When you have finished adding items to the cart, click "Checkout": you will be redirected to the page to complete the order.
At this stage, you will need to choose your preferred payment method and delivery option, as well as fill in your details. Finally, you can add any promotional codes in the designated box and click "Apply" to get the discount in the cart on the products included in the promotion.
After completing the order, you will receive a confirmation email and a summary of your order.
We reserve the right to contact you by phone or WhatsApp to confirm your order and shipping address if this is your first purchase.
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No, the products you add to the cart are not set aside until checkout, that is, until the order is placed. They are more like a reminder of what you intend to purchase, and once you log in to our site you will always find them inside the cart unless you remove them yourself. If one of the products should go sold-out, you will see a notification during payment that warns you of any changes to the total products in your cart.
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On Khloefemme you can choose from different payment methods. You can decide to pay with:
- Credit card
- PayPal
- Cash on delivery
Note: cash on delivery payment involves an additional charge of 7 euros, which covers the courier's service costs.
You can also choose to pay for your order in installments and interest-free through Scalapay, Paypal, and Klarna.
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You can receive your order wherever you want: just correctly fill in the shipping address at the time of purchase.
You can also choose to receive your package via InPost and find the pickup point closest to you.
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You can easily track your shipment: after placing the order, you will receive an email containing the tracking of your package.
Do not be alarmed if the tracking is not immediately active: the activation of the link can take up to 24 hours, which is the technical time for registering your order by the courier.
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Certainly, you can modify your order before it is shipped. Make sure to contact us on WhatsApp for faster communication.
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If when you receive your order you are not satisfied with your purchase, you can certainly ask to return the goods and get a product exchange or a refund. Check the FAQ section related to Returns or see the dedicated page HERE to better understand timing and conditions.
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Yes, we could automatically ship 2 orders in a single package to avoid making you wait for the courier twice. You will see the same tracking in both orders
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We are authorized resellers of all the brands for sale.
Shop with peace of mind: all the items in our catalog are original products, carefully stored in our warehouses, and will be delivered to you with the original packaging in which we receive them ourselves.
SHIPPING
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You will receive your order as soon as possible, it's a promise! Packages are usually shipped within 2 days after payment is received and sent via TNT, DHL, FEDEX, or GLS courier depending on the destination with tracking and signature on delivery. Whatever type of shipping you choose, we will provide you with a link to track your package online.
Shipping is free for orders over €100. The boxes are reasonably sized and your items are well protected.
However, we want to specify that there may be particular conditions for which we cannot guarantee the speed of delivery. During periods of heavy promotion, there may
delays may occur due to the large volume of orders to manage: we apologize in advance and invite you to contact us for further information about your order! -
We have several options available:
In Italy, we use the express couriers GLS, TNT, or InPost. You can choose between home delivery (GLS and TNT) and pickup point delivery (InPost).
Abroad, we use DHL and FedEx couriers depending on delivery availability in the area
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Here is the information for home deliveries in Italy:
- Cost of 5 euros for orders under 100 euros
- Free throughout the territory for orders
over 100 euros.
At pickup points:
- Always Free
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All import taxes are the responsibility of the customer, including customs duties.
RETURNS
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If what you chose doesn't fit you well or does not meet your expectations, you can proceed with a return request. Make sure to comply with the following conditions:
- No alteration: the product must not have been modified or
washed or show any sign of alteration - Seal intact: make sure not to remove the security seal if
you intend to proceed with the return, which guarantees us that the product is not
used condition - 14 days: you must submit the return request within 14 days from
delivery of your package.
- No alteration: the product must not have been modified or
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Making a return with Khloè is very simple! You can proceed with your return request from the dedicated self-service return page: you can find it HERE
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The cost of return shipping is your responsibility. You can choose to use one of our methods at the cost you see on the returns portal.
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Certainly. In case of return you can request:
- Full refund of the amount
- Voucher equal to the amount to be spent within our site
- Exchange of goods
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No, orders placed online must be delivered to the package's departure address, namely:
Khloefemme.com
Via S. Gaspare Bertone 5/7
95030 Tremestieri Etneo
Italy -
The refund is made once the package containing the goods to be returned arrives at our warehouse and the integrity of the products is checked (presence of the security seal, absence of signs of use or alterations).
We are usually very quick to process the refund, but it may take up to 14 days from receipt of the return.
ACCOUNT
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You can create an account by clicking here, or on the little person icon at the top right (from desktop), at the bottom of the side menu (on mobile) or during checkout (by clicking on “Log in” just above the email)
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You cannot change your account password on your own. To recover your account you can:
- contact us on Whatsapp and write us your request and your address
email: we will send you a link to reset your password - when logging in, click on "Forgot your password?" and
enter your email address to receive an email to reset your password.
- contact us on Whatsapp and write us your request and your address
CUSTOMER SERVICE
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Khloè has always stood out for the accuracy of customer service: we want you to feel pampered and supported as if you were in a real store.
Contact us on Whatsapp at the number 3755711815 during office hours (9:30 AM - 6:00 PM from Monday to Friday) to chat with one of our assistants.