Your frequently asked questions
Frequently Asked Questions
A small guide on how to make your purchases with peace of mind on Khloè: orders, shipments, and returns. Remember that you can contact us anytime to learn more!
ORDERS
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Browse our site using the many filters at your disposal to find your favorite garments or use the search bar if you already have a specific product code. You can also add items to the cart from the catalog preview thanks to the “Quick Purchase” option. When you have finished adding items to the cart, click on “Checkout”: you will be redirected to the page to complete your order.
At this stage, you will need to choose your preferred payment method and delivery method, as well as fill in your details. Finally, you can add any promotional codes in the designated box and click “Apply” to receive the discount in the cart on the products included in the promotion.
After completing the order, you will receive a confirmation email and a summary of your order.
We reserve the right to contact you by phone or via WhatsApp to confirm your order and shipping address if this is your first purchase.
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No, the products you add to the basket are not set aside until checkout, that is, until the order is placed. They are more like a reminder of what you intend to buy, and once you log in to our site, you will always find them inside the basket unless you remove them yourself. If one of the products should sell out, you will see a notice during payment informing you of any changes to the total of the products in your basket.
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On Khloefemme you can choose among different payment methods. You can decide to pay with:
- Credit card
- PayPal
- Payment on delivery
Note well: payment on delivery involves an extra charge of 7 euros, which covers the service costs by the courier.
You can also choose to pay for your order in installments and without interest through Scalapay and PayPal.
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You can receive your order wherever you wish: just fill in the shipping address correctly at the time of purchase.
You can also choose to receive your package through InPost and find the nearest pickup point to you.
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You can easily track your shipment: after placing your order, you will receive an email containing the tracking of your package.
Do not worry if the tracking is not immediately active: the activation of the link may take up to 24 hours, which is the technical time needed for your order to be registered by the carrier.
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Certainly, you can change your order before it is sent. Be sure to contact us on WhatsApp for quicker communication.
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If when you receive your order you are not satisfied with your purchase, you can certainly ask to return the goods and obtain a product exchange or a refund. Consult the FAQ section related to Returns or see the dedicated page HERE to better understand the timing and conditions.
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Yes, we could automatically send 2 orders in a single package to avoid making you wait for the courier twice. You will see the same tracking number in both orders
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We are authorized dealers of all the brands on sale.
Shop with peace of mind: all the items in our catalog are genuine products, carefully stored in our warehouses, and will be delivered to you in the original packaging in which we receive them.
SHIPMENTS
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You will receive your order as soon as possible, that is a promise! Packages are usually sent within 2 days after payment is received and shipped via courier TNT, DHL, FEDEX, or GLS depending on the destination, with tracking and delivery requiring a signature. Whatever type of shipping you choose, we will provide you with a link to track your package online.
The boxes are reasonably sized and your items are well protected.
However, we want to specify that there may be special circumstances where we cannot guarantee the speed of delivery. During heavy sales periods, delays may occur due to the large volume of orders to handle: we apologize in advance and invite you to contact us for further information about your order!
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We have several options available:
In Italy, we use the express couriers GLS, TNT, or InPost. You can choose between home delivery (GLS and TNT) and pickup point delivery (InPost).
Abroad, we use the couriers DHL and FedEx depending on delivery availability in the area.
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Here is the information for home deliveries in Italy:
- Cost of 8 euros for orders under 200 euros
- Free throughout the territory for orders
over 200 euros.
At pickup points:
- Cost of 5 euros for orders under 100 euros
- Free for orders over 100 euros.
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All import duties are the responsibility of the customer, including customs charges.
RESI
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If what you have chosen does not suit you or does not meet your expectations, you can proceed with a return request. Make sure to comply with the following conditions:
- No alteration: the product must not have been changed or
washed or show any sign of alteration - Seal intact: make sure not to remove the safety seal if
you intend to proceed with the return, as it guarantees that the product has not
been used - 14 days: you must submit the return request within 14 days of
receiving your package.
- No alteration: the product must not have been changed or
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Making a return with Khloè is very simple! You can proceed with your return request from the dedicated self-service return page: you can find it HERE
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The cost of return shipping is your responsibility. You can choose to use one of our methods at the price shown on the return portal.
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Certainly. In case of return, you can request:
- Full refund of the amount
- Voucher equal to the amount to be spent within our site
- Exchange of goods
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No, orders placed online must be delivered to the package's point of origin, that is:
Khloefemme.com
Viale della Libertà, 204/208
95129 Catania CT
Italy -
The refund is made once the package containing the goods to be returned arrives at our warehouse and the products are checked for integrity (presence of the safety seal, absence of signs of use or alterations).
We usually process refunds very quickly, but it may take up to 14 days from the receipt of the return.
ACCOUNT
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You can create an account by clicking here, or on the little person icon at the top right (on desktop), at the bottom of the side menu (on mobile), or during checkout (by clicking on “Sign in” just above the email)
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You cannot change your account password on your own. To recover your account, you can:
- contact us on Whatsapp and write your request and your email address:
we will send you a link to reset your password - at login, click on “Forgot your password?” and
enter your email address to receive an email to reset your password.
- contact us on Whatsapp and write your request and your email address:
CUSTOMER SERVICE
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Khloè has always stood out for the thoroughness of its customer service: we want you to feel pampered and cared for as if you were in a real shop.
Contact us on Whatsapp at the number 3755711815 during office hours (9:30 a.m. - 6:00 p.m. from Monday to Friday) to chat with one of our assistants.